ChannelPro LIVE: Baltimore

Wednesday, 15 May 2024 4:00 PM - Thursday, 16 May 2024 6:00 PM EDT

1726 Reisterstown Rd, Pikesville, Maryland, 21208, United States

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Sale ends on 05/15/2024

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Wednesday, 15 May 2024 4:00 PM - Thursday, 16 May 2024 6:00 PM EDT

DoubleTree by Hilton Baltimore North, 1726 Reisterstown Rd, Pikesville, Maryland, 21208, United States.

ChannelPro LIVE: Baltimore is a free IT channel event for MSPs and channel partners looking to grow their business.

Featuring expanded networking time with world-class vendors and your MSP peers, exclusive deals, prizes, and fast-paced educational sessions, ChannelPro LIVE: Baltimore is a must-attend event for MSPs, VARs and channel partners looking to build profitable partnerships and accelerate revenue.  

 

 

 

 

Cancellation policy

If you reserve a hotel room, your reservation confirmation number will be sent to you one week before the show. If you do not attend the event at all and do not send us an email of your cancellation by May 8, 2024, your reservation fee will not be refunded.
 
Please email us at events@channelpronetwork.com if you need to modify or cancel your registration or hotel reservation.

 

ChannelPro Events

The ChannelPro Network is a media company providing targeted business and technology information for IT decision makers and channel partners. Via its websites, live events and quarterly special reports, The ChannelPro Network delivers expert opinion, analysis, news, product reviews, and advice for IT decision makers and channel partners. Perspectives from partners, vendors, distributors, and analysts are spotlighted daily.

Contact the Organizer

Mahen Gundecha
Business Exit Planning and M&A Transactions Advisor
Bristol Group Business Brokers

Mahen Gundecha is a Certified Exit Planning Advisor (CEPA) and Mergers and Acquisitions Advisor with Bristol Group, a national M&A Advisory firm with 18 offices across the country. Mahen helps founders of MSP/MSSP, Cybersecurity, SaaS and IT Services companies to plan and properly time their business exit to maximize value. Mahen’s background includes executive leadership and M&A roles in technology-intensive industries, including pharmaceuticals and emerging biotechnology. When working with IT company owners, Mahen takes a unique 360-degree approach that helps founders to better assess their personal, financial and business situation – and ultimately weigh the opportunities and risks related to maintaining, growing or selling their company. The goal is to help founders maximize the years of equity they have built in their company by planning the best possible exit at the best possible time.

About Mahen Gundecha

Business Exit Planning and M&A Transactions Advisor
Bristol Group Business Brokers
Lisa Shorr
Owner
Shorr Success

Lisa Shorr owns two successful businesses: Shorr Success and Secure Future Tech Solutions. Certified in Advanced Image Consulting and Corporate Consultancy, Lisa has spent more than 26 years in the sales, marketing, personal branding, and cybersecurity arena. Using her proprietary “Shorr-to-Shine System,” she has coached hundreds of businesses worldwide to build a stronger brand. A sought-after speaker, Lisa has delivered professional development and corporate branding workshops and seminars across the country for notable brands including ConnectWise, Nextiva, ChannelPro, Kaseya, ASCII Group, and Bryant University Women’s Summit. Her articles on style, career development, and technology have been published in notable publications including PC World, ChannelPro, MSP Success, Providence Business News, and more. Lisa has styled many professionals on photo shoots, television, and in private settings. She is a member of The Association of Image Consultants International.

https://shorrsuccess.com/

About Lisa Shorr

Owner
Shorr Success
Lisa Kupris Shilobod
CEO
CompliancyIT

Leia Kupris Shilobod, CISM, CCP is the CEO and CSO of CompliancyIT, author of Cyber Warfare: Protecting Your Business From Total Annihilation and co-producer of the documentary "Cybercrime: The Dark Web Uncovered." As a cyber security advisor and compliance subject matter expert, Leia is a sought-after speaker. To help empower companies to create functional Cybersecurity Compliance Programs, Leia created the IT Documentation Toolkit. She leads CompliancyIT in providing cybersecurity compliance, as well as compliant helpdesk, infrastructure, and security services to help her clients meet their strategic goals.

About Lisa Kupris Shilobod

CEO
CompliancyIT
Jennifer Bleam
V.P. Business Development
MSP Sales Revolution

Jennifer Bleam is an award-winning speaker, a respected leader in the IT channel, and 2-time best-selling author. Her book “Simplified Cybersecurity Sales For MSPs” (available on Amazon and Audible) has over 125 reviews and MSPs can’t stop raving about it. She has had the privilege of speaking at countless industry events including ones hosted by ConnectWise, Continuum, Kaseya, Auvik, Technology Marketing Toolkit, CharTec, ASCII, and ChannelPro. She is a student of sales and marketing, both inside and outside the channel; she uses that knowledge to design human-centric sales and marketing systems through the MSP Growth Trinity. Not only did Jennifer own an MSP, but she has also had the privilege of coaching over 2,000 MSPs on marketing and sales best practices. Jennifer has grown several divisions and companies to multi-million dollars, including a cybersecurity firm in the IT channel. Jennifer has trained with Sandler Training, TruMethods, CharTec, and Keenan (author of “Gap Selling”).

About Jennifer Bleam

V.P. Business Development
MSP Sales Revolution
Henry Timm
CEO
Phantom Technology Solutions

Henry Timm serves as the CEO of Phantom Technology Solutions, a Managed IT Services provider formed in 2010 based in Rolling Prairie, Indiana serving partners located throughout the Midwest United States. Henry's passion for solving complex problems has led to an extensive career working in IT leadership, networking, support & software development positions. Building on his experiences previously working for both a network of hospitals and a large distribution company, he founded Phantom Technology Solutions in 2010 which has grown into one of the area's leading security centric technology service providers. In recent years, Henry has focused on heavily engaging with leading industry vendors, events, associations, and peer groups to try and take an intentionally active role in the future direction of the industry and assisting others in growing their own organizations. This led to the formation of a tech community with his peers known as The Tech Degenerates. The Tech Degenerates aims to create an agnostic and diverse community as well as industry tools focused on driving all sides of the channel onwards, upwards, together. This all follows years of philanthropy and service to his local community serving on the boards for several nonprofits, associations, and state government sponsored economic development organizations. Henry currently sits on the CompTIA Channel Development Council and several vendor advisory boards. Henry has been nominated for or named as an awardee for several local and regional honors including the Michiana Forty Under 40 list, the Ernestine M. Raclin Community Leadership award and recently oversaw Phantom Technology Solution's making CRN's 2022/2023/2024 MSP 500 list.

About Henry Timm

CEO
Phantom Technology Solutions
Eric Shorr
President
Secure Future Tech Solutions

In 1992, Eric M. Shorr founded Secure Future Tech Solutions, an IT company specializing in servicing the small-to-mid size business community throughout New England. He has extensive knowledge and experience in network security, cybersecurity, disaster recovery, proactive network monitoring and maintenance and network video solutions. Eric and his team specialize in servicing Law firms, Property Management companies, Non-Profit agencies and more. Eric is often called upon to be the “I.T. Expert” on local radio and news stations, speaks Nationally on the many cybersecurity threats plaguing the small business community and best practices to protect their data. He is a member of Rhode Island Joint Cyber Task Force.

About Eric Shorr

President
Secure Future Tech Solutions
Eric Long
President
TeraCloud

Eric Long is the President of TeraCloud, a national cloud computing and managed services provider. With over 30 years of experience in the Information Technology sector, Eric has become the go-to resource for large and small companies when it comes to solving complex IT issues that decrease productivity and hurt business operations.

About Eric Long

President
TeraCloud
Dawn Sizer
CEO
3rd Element Consulting

Dawn Sizer is a CEO and technologist with security, training, and policy specializations. She can make complex technical information relatable for any audience. This is showcased in her writings, speaking engagements, her MSP (3rd Element), and podcast (Rebel Executives). 3rd Element incorporated in 2005 and has made CRN’s MSP 500 list for the last four years. Dawn has been nominated as one of the top women in the channel for the last three years, holds an MBA in IT, as well as industry standard certifications. She sits on Partner Advisory councils of five of the top distributors, security, and cyber insurance companies in the space, as well as The Channel Company for XChange and Women of the Channel. Dawn has been married for more than 25 years to her husband and partner in everything. They have two boys and two goofy dogs, Pilot and Odin.

About Dawn Sizer

CEO
3rd Element Consulting
David Wilkeson
CEO
MSP Advisor

David Wilkeson has been a serial entrepreneur from the early 90’s until today, building and selling four very successful technology companies. The last endeavor took a Youngstown Ohio based IT company from a small 12-person professional services company to an 85-employee managed services powerhouse. In 2013, he sold his stake in the MSP to pursue consulting opportunities. Currently as CEO of MSP Advisor, he consults with managed services companies throughout North America, UK, Europe, and Australia on their business and financial operations as well as service design and delivery, and facilitates various MSP peer groups. Dave also co-founded an MSP focused financial services company called Instrumental, providing outsourced accounting and specialized CFO services to the industry. He co-authored a thought-provoking new book called Profit and Growth for MSPs: Dragonboats, Catamarans, and Superyachts. He holds various industry and security certifications, including CISSP, CISM, CCNA, and Microsoft MCP.

About David Wilkeson

CEO
MSP Advisor
Christopher Barber
Chief Nerd
Cheaper than a Geek

Christopher Barber proudly wears the badge of Chief Nerd at Cheaper Than A Geek®, leading his team in delivering exceptional technical support and customer service to the small business community. As the founder of this innovative MSP, he brings a unique blend of expertise and passion to the table. But his influence doesn't stop at Cheaper Than A Geek®. He's deeply engaged in local chambers of commerce and leadership programs, where he channels his enthusiasm for both business and community success. Join us as Christopher shares his insights on how he's harnessed these connections to drive success for both his MSP and the communities it serves.

About Christopher Barber

Chief Nerd
Cheaper than a Geek
Michael Siggins
Founder and Publisher
The ChannelPro Network

Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.

About Michael Siggins

Founder and Publisher
The ChannelPro Network
Jonathan Browning
Editorial Director
The ChannelPro Network

Jonathan Browning joined ChannelPro as the editorial director in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.

About Jonathan Browning

Editorial Director
The ChannelPro Network
Matt Whitlock
Tech Editor
The ChannelPro Network

Matt Whitlock is responsible for the strategic direction and technical content of ChannelProNetwork.com. He brings more than 20 years’ experience working in the technology industry to his reviews, analysis, and general musings about all things gadget and gear. Matt’s decade of experience in online media, community management, and web development has been instrumental in propelling the ChannelPro brand into the digital future. Matt also lends his vocal talent (and sense of humor) as host for the ChannelPro Weekly Podcast, a weekly audio program specifically tailored for resellers, VARs, MSPs, and system builders. His spare time is devoted primarily to his wife and two wonderful children as softball coach, amateur chauffeur, opener of jars, target for NERF bullets, maker of coffee and sandwiches, changer of AA and AAA cells, and fixer of computers.

About Matt Whitlock

Tech Editor
The ChannelPro Network
Brian Doty
Channel Development Manager
Kaseya

Brian Doty is a tech sales professional with over 20 years of experience from retail to B2B and channel development. At Continuum he helped MSPs scale and grow their business with NOC, Helpdesk, and SOC support strategies and deliver cybersecurity strategies to their clients. After Continuum, Brian was the Director of Sales for a Managed Services Provider in Pittsburgh, PA where he built a cybersecurity strategy for their clients and increase monthly recurring revenue. Brian joined the Channel Development Team at Kaseya in 2020 to work with the MSP community.

About Brian Doty

Channel Development Manager
Kaseya
Matthew Woodrow
Senior Sales & Account Manager
Barracuda MSP

Matthew D. Woodrow is an experienced Senior Sales and Account Manager with specialized expertise in the fields of EdTech, Cybersecurity, and Managed Service Provider (MSP) solutions. With a deep understanding of the sales process, Matthew excels in pipeline management, lead generation, and the development of strategic opportunities. He has a track record in coaching sales teams, building enduring relationships with key stakeholders, and driving revenue growth strategies. Currently leading the North America MSP Partner Management team at Barracuda, Matthew oversees the development, management, and expansion of MSP partnerships, implementing strategies to enhance partner performance, satisfaction, and revenue generation. His role involves developing partner segmentation strategies, leading strategic planning sessions, and establishing KPIs to monitor and drive team performance.

About Matthew Woodrow

Senior Sales & Account Manager
Barracuda MSP
Rayanne Buchianico
Founder & Owner
ABC Solutions LLC

Rayanne Buchianico has devoted her career to the technology industry. With over 25 years of working in and around technology, she built many companies to support IT professionals across the globe. As the owner of ABC Solutions LLC in Clearwater, Florida, she developed processes for MSPs to focus on profitability, automation, and standardization through bookkeeping, accounting, and fractional CFO services. She is enrolled to practice before the Internal Revenue Service enabling the firm to offer complete tax preparation and compliance services. As a shareholder in PSA Impact, Inc., Rayanne helps MSPs make the most of their PSA system by optimizing their systems for efficiency and automation. Rayanne is a partner in Sell My MSP providing valuation and consulting services throughout the process of acquiring or selling an IT service firm. In addition to the above, Rayanne sits on the Board of Directors for the National Society of IT Service Providers as the Treasurer. She also participates in social media groups, webinars, channel events, podcasts, and informational articles in various channel periodicals.

About Rayanne Buchianico

Founder & Owner
ABC Solutions LLC

Dave is Founder and CEO of INKY, whose flagship INKY Phish Fence platform leads the email security market for MSPs. Arguably the biggest cybersecurity problem today, phishing drives over $1.5B/year of theft, PII exfiltration and credential harvesting. Prior to INKY, Dave co-developed the world-renowned Crash Bandicoot series at Naughty Dog, as one of the two developers on the original title for PlayStation 1. After Naughty Dog, Dave co-founded travel search company ITA Software, where he oversaw software development, operations, and customer success. ITA grew to over 500 employees before its April 2011 sale to Google for $700M, at which point it was Google’s sixth largest acquisition ever. Dave holds a B.S./B.A. in Computer Science and Linguistics from the University of Maryland, College Park, as well as a S.M. in Computer Science from MIT. Dave lives with his wife Kip in Maryland; the couple have two children, both currently attending college.

https://www.inky.com/

About Dave Baggett

CEO
Inky

Titanium Sponsors

About Kaseya IT Complete

https://www.itcomplete.com/ Sponsor Logo

Silver Sponsors

About Dell Expert Network

https://dell.to/CPDEN Sponsor Logo

About Avast Business

http://www.avast.com/business Sponsor Logo

About Barracuda MSP

https://barracudamsp.com/ Sponsor Logo

About Choice Cyber Solutions

https://www.choicecybersecurity.com/ Sponsor Logo

Silver Classic Sponsors

Association Partners

About PCs for People

https://www.pcsforpeople.org/ Sponsor Logo

About The ASCII Group

http://www.ascii.com/ Sponsor Logo

About National Society of IT Service Providers

http://www.nsitsp.org/ Sponsor Logo

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Sessions on May 15, 2024

04:00 PM

Welcome Remarks

04:00 PM - 04:15 PM
    Michael Siggins
    Founder and PublisherThe ChannelPro Network
    Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.
    04:15 PM

    Opening Keynote: Buy, Build or Sell? How to Chart Your MSP's Future Direction, Time Your Exit Properly, and Maximize Value

    04:15 PM - 05:00 PM
      Mahen Gundecha
      Business Exit Planning and M&A Transactions AdvisorBristol Group Business Brokers
      Mahen Gundecha is a Certified Exit Planning Advisor (CEPA) and Mergers and Acquisitions Advisor with Bristol Group, a national M&A Advisory firm with 18 offices across the country. Mahen helps founders of MSP/MSSP, Cybersecurity, SaaS and IT Services companies to plan and properly time their business exit to maximize value. Mahen’s background includes executive leadership and M&A roles in technology-intensive industries, including pharmaceuticals and emerging biotechnology. When working with IT company owners, Mahen takes a unique 360-degree approach that helps founders to better assess their personal, financial and business situation – and ultimately weigh the opportunities and risks related to maintaining, growing or selling their company. The goal is to help founders maximize the years of equity they have built in their company by planning the best possible exit at the best possible time.
      05:00 PM

      Promoting IT Professionalism

      05:00 PM - 05:15 PM
        Christopher Barber
        Chief NerdCheaper than a Geek
        Christopher Barber proudly wears the badge of Chief Nerd at Cheaper Than A Geek®, leading his team in delivering exceptional technical support and customer service to the small business community. As the founder of this innovative MSP, he brings a unique blend of expertise and passion to the table. But his influence doesn't stop at Cheaper Than A Geek®. He's deeply engaged in local chambers of commerce and leadership programs, where he channels his enthusiasm for both business and community success. Join us as Christopher shares his insights on how he's harnessed these connections to drive success for both his MSP and the communities it serves.
        05:15 PM

        Local Partnerships Can Change the World: Refurbishing & Donating Tech to Those in Need

        05:15 PM - 05:30 PM
        05:30 PM

        Fresh Phish: Diving into the Latest Tactics and Trends presented by INKY

        05:30 PM - 06:00 PM
          Dave Baggett
          CEOInky
          Dave is Founder and CEO of INKY, whose flagship INKY Phish Fence platform leads the email security market for MSPs. Arguably the biggest cybersecurity problem today, phishing drives over $1.5B/year of theft, PII exfiltration and credential harvesting. Prior to INKY, Dave co-developed the world-renowned Crash Bandicoot series at Naughty Dog, as one of the two developers on the original title for PlayStation 1. After Naughty Dog, Dave co-founded travel search company ITA Software, where he oversaw software development, operations, and customer success. ITA grew to over 500 employees before its April 2011 sale to Google for $700M, at which point it was Google’s sixth largest acquisition ever. Dave holds a B.S./B.A. in Computer Science and Linguistics from the University of Maryland, College Park, as well as a S.M. in Computer Science from MIT. Dave lives with his wife Kip in Maryland; the couple have two children, both currently attending college.

          Sponsors

          06:00 PM

          Strategic Networking Exclusively for IT Pros: MSP Matchmaker

          06:00 PM - 07:00 PM
            Lisa Shorr
            OwnerShorr Success
            Lisa Shorr owns two successful businesses: Shorr Success and Secure Future Tech Solutions. Certified in Advanced Image Consulting and Corporate Consultancy, Lisa has spent more than 26 years in the sales, marketing, personal branding, and cybersecurity arena. Using her proprietary “Shorr-to-Shine System,” she has coached hundreds of businesses worldwide to build a stronger brand. A sought-after speaker, Lisa has delivered professional development and corporate branding workshops and seminars across the country for notable brands including ConnectWise, Nextiva, ChannelPro, Kaseya, ASCII Group, and Bryant University Women’s Summit. Her articles on style, career development, and technology have been published in notable publications including PC World, ChannelPro, MSP Success, Providence Business News, and more. Lisa has styled many professionals on photo shoots, television, and in private settings. She is a member of The Association of Image Consultants International.
            Lisa Kupris Shilobod
            CEOCompliancyIT
            Leia Kupris Shilobod, CISM, CCP is the CEO and CSO of CompliancyIT, author of Cyber Warfare: Protecting Your Business From Total Annihilation and co-producer of the documentary "Cybercrime: The Dark Web Uncovered." As a cyber security advisor and compliance subject matter expert, Leia is a sought-after speaker. To help empower companies to create functional Cybersecurity Compliance Programs, Leia created the IT Documentation Toolkit. She leads CompliancyIT in providing cybersecurity compliance, as well as compliant helpdesk, infrastructure, and security services to help her clients meet their strategic goals.
            Eric Long
            PresidentTeraCloud
            Eric Long is the President of TeraCloud, a national cloud computing and managed services provider. With over 30 years of experience in the Information Technology sector, Eric has become the go-to resource for large and small companies when it comes to solving complex IT issues that decrease productivity and hurt business operations.
            David Wilkeson
            CEOMSP Advisor
            David Wilkeson has been a serial entrepreneur from the early 90’s until today, building and selling four very successful technology companies. The last endeavor took a Youngstown Ohio based IT company from a small 12-person professional services company to an 85-employee managed services powerhouse. In 2013, he sold his stake in the MSP to pursue consulting opportunities. Currently as CEO of MSP Advisor, he consults with managed services companies throughout North America, UK, Europe, and Australia on their business and financial operations as well as service design and delivery, and facilitates various MSP peer groups. Dave also co-founded an MSP focused financial services company called Instrumental, providing outsourced accounting and specialized CFO services to the industry. He co-authored a thought-provoking new book called Profit and Growth for MSPs: Dragonboats, Catamarans, and Superyachts. He holds various industry and security certifications, including CISSP, CISM, CCNA, and Microsoft MCP.
            Jonathan Browning
            Editorial DirectorThe ChannelPro Network
            Jonathan Browning joined ChannelPro as the editorial director in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.
            07:00 PM

            Welcome Cocktail Reception in the Exhibit Hall

            07:00 PM - 09:00 PM

            Sessions on May 16, 2024

            08:30 AM

            Networking Breakfast

            08:30 AM - 09:30 PM
            09:30 AM

            Welcome Remarks

            09:30 AM - 09:45 AM
              Michael Siggins
              Founder and PublisherThe ChannelPro Network
              Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.
              09:45 AM

              Six Ways to Use AI to Improve Your MSP

              09:45 AM - 10:15 AM
                Jennifer Bleam
                V.P. Business DevelopmentMSP Sales Revolution
                Jennifer Bleam is an award-winning speaker, a respected leader in the IT channel, and 2-time best-selling author. Her book “Simplified Cybersecurity Sales For MSPs” (available on Amazon and Audible) has over 125 reviews and MSPs can’t stop raving about it. She has had the privilege of speaking at countless industry events including ones hosted by ConnectWise, Continuum, Kaseya, Auvik, Technology Marketing Toolkit, CharTec, ASCII, and ChannelPro. She is a student of sales and marketing, both inside and outside the channel; she uses that knowledge to design human-centric sales and marketing systems through the MSP Growth Trinity. Not only did Jennifer own an MSP, but she has also had the privilege of coaching over 2,000 MSPs on marketing and sales best practices. Jennifer has grown several divisions and companies to multi-million dollars, including a cybersecurity firm in the IT channel. Jennifer has trained with Sandler Training, TruMethods, CharTec, and Keenan (author of “Gap Selling”).
                Dawn Sizer
                CEO3rd Element Consulting
                Dawn Sizer is a CEO and technologist with security, training, and policy specializations. She can make complex technical information relatable for any audience. This is showcased in her writings, speaking engagements, her MSP (3rd Element), and podcast (Rebel Executives). 3rd Element incorporated in 2005 and has made CRN’s MSP 500 list for the last four years. Dawn has been nominated as one of the top women in the channel for the last three years, holds an MBA in IT, as well as industry standard certifications. She sits on Partner Advisory councils of five of the top distributors, security, and cyber insurance companies in the space, as well as The Channel Company for XChange and Women of the Channel. Dawn has been married for more than 25 years to her husband and partner in everything. They have two boys and two goofy dogs, Pilot and Odin.
                10:15 AM

                Titanium Sponsor Presentation - Kaseya IT Complete

                10:15 AM - 10:35 AM

                Sponsors

                10:35 AM

                Gold Sponsor Presentation: TD SYNNEX

                10:35 AM - 10:45 AM

                Sponsors

                10:45 AM

                Gold Sponsor Presentation: ConnectWise

                10:45 AM - 10:55 AM

                Sponsors

                10:55 AM

                Zero Trust at the Endpoint: Presented by Threatlocker

                10:55 AM - 11:05 AM

                Sponsors

                11:05 AM

                Break

                11:05 AM - 11:15 AM
                11:15 AM

                The Secrets to Onboarding Clients Successfully

                11:15 AM - 11:45 AM
                  Henry Timm
                  CEOPhantom Technology Solutions
                  Henry Timm serves as the CEO of Phantom Technology Solutions, a Managed IT Services provider formed in 2010 based in Rolling Prairie, Indiana serving partners located throughout the Midwest United States. Henry's passion for solving complex problems has led to an extensive career working in IT leadership, networking, support & software development positions. Building on his experiences previously working for both a network of hospitals and a large distribution company, he founded Phantom Technology Solutions in 2010 which has grown into one of the area's leading security centric technology service providers. In recent years, Henry has focused on heavily engaging with leading industry vendors, events, associations, and peer groups to try and take an intentionally active role in the future direction of the industry and assisting others in growing their own organizations. This led to the formation of a tech community with his peers known as The Tech Degenerates. The Tech Degenerates aims to create an agnostic and diverse community as well as industry tools focused on driving all sides of the channel onwards, upwards, together. This all follows years of philanthropy and service to his local community serving on the boards for several nonprofits, associations, and state government sponsored economic development organizations. Henry currently sits on the CompTIA Channel Development Council and several vendor advisory boards. Henry has been nominated for or named as an awardee for several local and regional honors including the Michiana Forty Under 40 list, the Ernestine M. Raclin Community Leadership award and recently oversaw Phantom Technology Solution's making CRN's 2022/2023/2024 MSP 500 list.
                  Eric Long
                  PresidentTeraCloud
                  Eric Long is the President of TeraCloud, a national cloud computing and managed services provider. With over 30 years of experience in the Information Technology sector, Eric has become the go-to resource for large and small companies when it comes to solving complex IT issues that decrease productivity and hurt business operations.
                  11:45 AM

                  The Secret Path to More Profit: Presented by Galactic Advisors

                  11:45 AM - 11:55 AM

                  Sponsors

                  11:55 AM

                  The Future of the Cloud Marketplace: Presented by Pax8

                  11:55 AM - 12:05 AM

                  Sponsors

                  12:05 PM

                  Gold Sponsor Presentation: US Signal

                  12:05 PM - 12:15 PM

                  Sponsors

                  12:15 PM

                  Modern Email Security Built for MSPs presented by INKY

                  12:15 PM - 12:25 PM

                  Sponsors

                  12:25 PM

                  ROI Silver Lightning Round

                  12:25 PM - 12:45 PM

                  Sponsors

                  • +1
                  12:45 PM

                  Product & Services Expo Luncheon

                  12:45 PM - 02:15 PM
                  02:15 PM

                  Selling Up! 5 Strategies for Winning Bigger Accounts

                  02:15 PM - 02:45 PM
                    Eric Shorr
                    PresidentSecure Future Tech Solutions
                    In 1992, Eric M. Shorr founded Secure Future Tech Solutions, an IT company specializing in servicing the small-to-mid size business community throughout New England. He has extensive knowledge and experience in network security, cybersecurity, disaster recovery, proactive network monitoring and maintenance and network video solutions. Eric and his team specialize in servicing Law firms, Property Management companies, Non-Profit agencies and more. Eric is often called upon to be the “I.T. Expert” on local radio and news stations, speaks Nationally on the many cybersecurity threats plaguing the small business community and best practices to protect their data. He is a member of Rhode Island Joint Cyber Task Force.
                    Eric Long
                    PresidentTeraCloud
                    Eric Long is the President of TeraCloud, a national cloud computing and managed services provider. With over 30 years of experience in the Information Technology sector, Eric has become the go-to resource for large and small companies when it comes to solving complex IT issues that decrease productivity and hurt business operations.
                    02:45 PM

                    Using AI to Deliver a Stellar Customer Experience

                    02:45 PM - 03:00 PM
                      Matt Whitlock
                      Tech EditorThe ChannelPro Network
                      Matt Whitlock is responsible for the strategic direction and technical content of ChannelProNetwork.com. He brings more than 20 years’ experience working in the technology industry to his reviews, analysis, and general musings about all things gadget and gear. Matt’s decade of experience in online media, community management, and web development has been instrumental in propelling the ChannelPro brand into the digital future. Matt also lends his vocal talent (and sense of humor) as host for the ChannelPro Weekly Podcast, a weekly audio program specifically tailored for resellers, VARs, MSPs, and system builders. His spare time is devoted primarily to his wife and two wonderful children as softball coach, amateur chauffeur, opener of jars, target for NERF bullets, maker of coffee and sandwiches, changer of AA and AAA cells, and fixer of computers.
                      Brian Doty
                      Channel Development ManagerKaseya
                      Brian Doty is a tech sales professional with over 20 years of experience from retail to B2B and channel development. At Continuum he helped MSPs scale and grow their business with NOC, Helpdesk, and SOC support strategies and deliver cybersecurity strategies to their clients. After Continuum, Brian was the Director of Sales for a Managed Services Provider in Pittsburgh, PA where he built a cybersecurity strategy for their clients and increase monthly recurring revenue. Brian joined the Channel Development Team at Kaseya in 2020 to work with the MSP community.
                      Matthew Woodrow
                      Senior Sales & Account ManagerBarracuda MSP
                      Matthew D. Woodrow is an experienced Senior Sales and Account Manager with specialized expertise in the fields of EdTech, Cybersecurity, and Managed Service Provider (MSP) solutions. With a deep understanding of the sales process, Matthew excels in pipeline management, lead generation, and the development of strategic opportunities. He has a track record in coaching sales teams, building enduring relationships with key stakeholders, and driving revenue growth strategies. Currently leading the North America MSP Partner Management team at Barracuda, Matthew oversees the development, management, and expansion of MSP partnerships, implementing strategies to enhance partner performance, satisfaction, and revenue generation. His role involves developing partner segmentation strategies, leading strategic planning sessions, and establishing KPIs to monitor and drive team performance.

                      Sponsors

                      03:00 PM

                      How NOT to Get Fired by Your Clients

                      03:00 PM - 03:30 PM
                        Lisa Shorr
                        OwnerShorr Success
                        Lisa Shorr owns two successful businesses: Shorr Success and Secure Future Tech Solutions. Certified in Advanced Image Consulting and Corporate Consultancy, Lisa has spent more than 26 years in the sales, marketing, personal branding, and cybersecurity arena. Using her proprietary “Shorr-to-Shine System,” she has coached hundreds of businesses worldwide to build a stronger brand. A sought-after speaker, Lisa has delivered professional development and corporate branding workshops and seminars across the country for notable brands including ConnectWise, Nextiva, ChannelPro, Kaseya, ASCII Group, and Bryant University Women’s Summit. Her articles on style, career development, and technology have been published in notable publications including PC World, ChannelPro, MSP Success, Providence Business News, and more. Lisa has styled many professionals on photo shoots, television, and in private settings. She is a member of The Association of Image Consultants International.
                        David Wilkeson
                        CEOMSP Advisor
                        David Wilkeson has been a serial entrepreneur from the early 90’s until today, building and selling four very successful technology companies. The last endeavor took a Youngstown Ohio based IT company from a small 12-person professional services company to an 85-employee managed services powerhouse. In 2013, he sold his stake in the MSP to pursue consulting opportunities. Currently as CEO of MSP Advisor, he consults with managed services companies throughout North America, UK, Europe, and Australia on their business and financial operations as well as service design and delivery, and facilitates various MSP peer groups. Dave also co-founded an MSP focused financial services company called Instrumental, providing outsourced accounting and specialized CFO services to the industry. He co-authored a thought-provoking new book called Profit and Growth for MSPs: Dragonboats, Catamarans, and Superyachts. He holds various industry and security certifications, including CISSP, CISM, CCNA, and Microsoft MCP.
                        03:30 PM

                        Sponsor Voting

                        03:30 PM - 03:45 PM
                        03:45 PM

                        Closing Keynote: Trust: The Currency of Business

                        03:45 PM - 04:15 PM
                          Rayanne Buchianico
                          Founder & OwnerABC Solutions LLC
                          Rayanne Buchianico has devoted her career to the technology industry. With over 25 years of working in and around technology, she built many companies to support IT professionals across the globe. As the owner of ABC Solutions LLC in Clearwater, Florida, she developed processes for MSPs to focus on profitability, automation, and standardization through bookkeeping, accounting, and fractional CFO services. She is enrolled to practice before the Internal Revenue Service enabling the firm to offer complete tax preparation and compliance services. As a shareholder in PSA Impact, Inc., Rayanne helps MSPs make the most of their PSA system by optimizing their systems for efficiency and automation. Rayanne is a partner in Sell My MSP providing valuation and consulting services throughout the process of acquiring or selling an IT service firm. In addition to the above, Rayanne sits on the Board of Directors for the National Society of IT Service Providers as the Treasurer. She also participates in social media groups, webinars, channel events, podcasts, and informational articles in various channel periodicals.
                          04:15 PM

                          Closing remarks, sponsor awards, giveaways

                          04:15 PM - 04:30 PM
                            Michael Siggins
                            Founder and PublisherThe ChannelPro Network
                            Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.